Terms of Service

These Terms of Service ("Terms") govern your access to and use of LeadIntel CRM's website and software-as-a-service platform (the "Service"), operated by LeadIntel LLC ("LeadIntel CRM," "we," "us," or "our"). By using the Service, you agree to these Terms.

1. The Service

LeadIntel CRM provides AI-powered lead scoring, intake, alerting, and dashboard tools for contractors and home service businesses. Intake includes website chat and forms and, on plans that offer it, an AI voice agent that answers inbound calls forwarded to a LeadIntel number, as described in Section 5. We may update, add to, or remove features of the Service at any time.

2. Accounts and Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send unsolicited, deceptive, or abusive messages to any recipient
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to the Service or related systems

4. SMS & Text Messaging Program Terms

Program name: LeadIntel CRM Lead Alerts.

Program description: LeadIntel CRM Lead Alerts is a transactional SMS notification program for LeadIntel CRM account holders. If you opt in, we send text alerts to the mobile number on your account when a new lead is submitted through your intake form, along with account and service notifications. We do not send marketing or promotional text messages, and we do not send text messages to your leads or customers.

Consent to receive SMS messages is not a condition of purchasing any goods or services. You can withdraw consent at any time by replying STOP to any message, and you'll receive one final confirmation message that your opt-out has been processed.

Opting in to SMS alerts is a separate choice from agreeing to these Terms or our Privacy Policy, and is confirmed independently through our SMS opt-in page or during account setup.

5. AI Voice Agent

Where your plan includes the AI voice agent, LeadIntel provides a telephone number that answers inbound calls forwarded to it, records and transcribes those calls, collects job details from the caller, and creates a scored lead on your dashboard. Call recordings, transcripts, and the data derived from them are handled as described in our Privacy Policy.

Your responsibilities

You are responsible for configuring call forwarding from your own business line to the LeadIntel number, and for keeping that configuration correct and current. We will help you set it up during onboarding, but the forwarding rules sit with your telephone carrier and remain under your control, not ours. We are not responsible for calls that never reach the Service because forwarding was not enabled, was changed, or stopped working.

You are also responsible for your own compliance obligations to your customers and callers, including any notice, consent, recording, or disclosure requirements that apply to your business, your trade, or the states in which you operate and receive calls. LeadIntel provides a notice at the start of each call telling the caller that they have reached an automated assistant and that the call is recorded, as described in the Privacy Policy. That notice does not discharge obligations that fall on you as the business the caller is trying to reach, and you should confirm what those obligations are for your own operation.

Availability and accuracy

The voice agent depends on third-party telephony and artificial intelligence services that we do not control and that may be delayed, degraded, or unavailable. It may also mishear a caller, capture a detail incorrectly, or misjudge a job. It is a tool for capturing and ranking leads. It is not a guaranteed answering service, it is not a substitute for you answering your own phone, and it must not be relied on for emergency, safety-critical, or time-critical communications. We do not guarantee that any particular call will be answered, recorded, transcribed, scored, or delivered to your dashboard, or that anything captured on a call will be accurate or complete.

6. Fees and Payment

Service fees, including any one-time setup fee and recurring subscription charges, are agreed to directly between you and LeadIntel CRM prior to onboarding. Fees are non-refundable except where required by law or otherwise agreed in writing.

7. Intellectual Property

LeadIntel CRM retains all rights to the Service, including its software, design, and branding. You retain ownership of the data you and your customers submit through the Service.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that lead scoring will be accurate in every instance. Features that depend on third-party telephony or artificial intelligence services, including the AI voice agent described in Section 5, carry no warranty that a given call will be answered, recorded, transcribed, scored, or delivered, or that its contents will be captured accurately.

9. Limitation of Liability

To the fullest extent permitted by law, LeadIntel CRM will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including lost business or lost leads. This includes any damages arising from a call that was not answered, recorded, transcribed, scored, or delivered to your dashboard, from a detail the voice agent captured incorrectly, or from an interruption in the third-party telephony or artificial intelligence services the voice agent depends on.

10. Termination

Either party may terminate use of the Service as agreed during onboarding. We may suspend or terminate access for violations of these Terms.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

13. Contact Us

Questions about these Terms? Contact us at hello@leadintelcrm.com.